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Inclusive Access / Digital Textbook
Inclusive Access Course Materials FAQ

What is Inclusive Access?

IA is a course materials delivery program that provides access to online course materials that would otherwise be purchased in a bookstore or on a publisher’s website – like textbooks and courseware – but at significantly discounted prices. IA packages digital content with courses on Blackboard, so the right materials can be accessed at the most affordable price on the first day of class. All course materials are eBooks, and include any required software. Students are opted in to the course materials automatically.

My class uses access codes. How do I get one with IA?

If your instructor is using Inclusive Access, you are already enrolled. You will be notified via email to your SU email address prior to the start of the course with access instructions. This information is often also provided in the instructor’s syllabus.

How do I pay for IA?

All enrolled students who register for the course using IA will have the price incorporated into course registration costs billed to their student account. Student Accounts are accessed on Self-Service Student Finance.

How to Opt-out?

Students must opt-out by the deadline for the academic session found on the Starting Gate Campus Store website: The opt-out button is only visible until the deadline in the RedShelf tool. If a student does NOT want to purchase the required course materials through inclusive access, they can opt-out of the program. “Opt-out” means the student chooses to either get by without the course materials, or will obtain the materials in some other fashion. If a student has opted out as of the deadline date, the charges will be reversed on their student account after the Opt-Out deadline.

If I opt-out and change my mind, can I opt back in?

Opt-out decisions can be made, and reversed, until the deadline date. If a student has opted out as of the deadline date, the charges will be reversed on their student account after the deadline has passed. Once billing has been completed after the opt-out deadline, there are no refunds.

If I don’t register my access or use the online platform, will I still be billed?

Yes, all students who are enrolled in a course using IA are automatically considered part of the program. To avoid being billed, you must opt-out online before the deadline.

How do I Access the IA Course Materials?

Students will have immediate access to these digital course materials through Blackboard. To access course materials:

  • Log in to Blackboard and select the course under My Course.
  • Select the Tools or Course Materials link.
  • Scroll and select the RedShelf Tool Student link.
  • Follow the instructions provided to redeem your access code or one-click access. Do NOT purchase additional access codes. You have already been charged for your materials on your student account.
I dropped the course. Do I still need to opt-out?

Yes, depending on the time frame. If a student drops an IA course between 2 weeks before the start of the session and the add/drop session deadline you will be required to visit Redshelf to complete the opt-out process. There are no refunds for students who drop the course AFTER the add/drop session deadline.

My question was not answered here. Who can I contact for more help?

If you have questions about the course itself, contact your instructor. If you need help accessing your content, visit RedShelf Solve or email RedShelf at [email protected].

If you have any questions regarding the program, email the Starting Gate Campus Store, [email protected] or call 443.352.4062.

For questions regarding the billing for these materials, email [email protected] or call 443.334.3500.

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